The easiest way to update your details is by logging into your account. You may also email us but please remember to include your full details including your subscription number. All of your details can be updated in the 'My Account' tab. Hit the 'Update' button on the section you wish to update, amend the details and hit 'Save'.
Your subscriber number is the 12 digit number that is used to identify you and your subscription. This unique number includes any preceding zeros and it can be found above your name and address on your monthly magazine and on all correspondence that we send to you. If you don't have your subscription number and need it, click 'Send Us Your Query'.
If you want to cancel your subscription within the first 14 days of ordering then please contact us. If a gift is included as part of the subscription offer, we reserve the right to request the return of the gift/value of the gift in the event of an early cancellation of the subscription.
We accept Credit/Debit Card, PayPal and Direct Debit (UK only).
We will deduct one payment per term, for example if you purchased a 12-month Direct Debit subscription we would take a payment within 2 weeks of purchase and then again after 12 months.
In all cases where possible we will send email within 2 hours of placing an order, we'll also send a send confirmation email within 24 hours once your payment has been recieved. If we don't have an email address, then we will send a written confirmation through the post within 7-10 working days. Please note, this doesn’t mean despatch of your magazine. Depending on when you order your magazine, you should expect to receive it within 2-6 weeks.
If you ordered online, you will receive an instant email confirmation. Your second confirmation email containing your start issue and payment schedule will be sent 24 hours after your order has been processed. If we don't hold an email address for you, we will send a letter confirmation within 7-10 working days. Please note, once your first issue has been despatched which is usually between 2-6 weeks, you will receive a despatch notification by email.
Check that you have entered your subscription number correctly. This is provided on any of the correspondence that we have sent you (please see what is my subscription number?).
Check that you have selected the correct magazine that you are enquiring about. Make sure that you have selected the correct payer of the subscription, whether it is a subscription paid for by yourself or paid by someone else. If you are still unsuccessful logging in, please click 'Send Us Your Query'.
Please call our customer service team and they will help you with your subscription.
Prices will be converted by your Credit Card Company at the current rate of exchange.
We use your personal information provided (e.g. name, address, email address) to process your subscription order. Hearst UK is committed to protecting your privacy and we abide by a strict Privacy Policy regarding the personal data we collect from users of our services. Through our online subscription order form and over the telephone we will ask you about receiving details of our magazines and services and/or those of third parties which may be of interest to you. When we have your permission, we may disclose this information to selected service providers and agents for these purposes. Please see our Privacy Policy on for further details.
By subscribing to your favourite Hearst magazine you will get a better deal than buying from a retailer. Plus, we'll deliver it straight to your door before it's available in the shops, meaning you get to see all the new tips and trends before anyone else. We'll even let you know your subscription is about to run out so you can reorder and keep receiving it seamlessly without missing an issue. If you are paying by direct debit, you will receive your magazine continuously and seamlessly without any interruptions.
Please go to the "Renew" section, select the correct magazine you wish to renew, you will then see all available renewal options for that subscription. Alternatively you can type in the web address given on the renewal letter and renew online today or call our customer service team on (UK) 01858 438838 to take advantage of your exclusive offer.
If you've paid via a recurring payment method such as Direct Debit or continuous credit card, your payment will be taken automatically on the date stated on your order confirmation. If you've made a one-off payment, we will send you a renewal reminder before the end of your subscription. If you've purchased a gift subscription, no renewal reminders will be sent to the gift recipient until their subscription expires.
If you click on 'Manage Orders', you'll be able to see the status of your subscription, and update your personal details. If you've made a one-off payment for your subscription, we will notify you via email/letter once your subscription is due for renewal. If you've paid via Direct Debit your subscription will renew automatically.
Please allow up to 5 working days for UK delivery and 14 working days for overseas delivery after the on sale, to check the on sale date please click the 'Manage Orders' tab and click on the relevant magazine and then you will be able to look at the issue calendar. If you still haven’t received the magazine after 5 working days then please contact us via the 'Send Us Your Query' tab. Our customer service team will check your address details and arrange for a replacement copy to be sent to you straight away.
To check the status of your account and to ensure your subscription has not expired, please login to your account, which will allow you to manage your subscription online. Alternatively, submit your query by clicking on 'Send Us Your Query' and one of our team members will be able to look into your account for you to find out the cause of this matter.
Please note gifts can take up to 28 working days of delivery from the order date. If your order date has passed the 28 working days please do contact us and we will look into this further for you, if your order date is within 28 working days then please allow up to 28 working days from your order date. There is a limit of 5 gifts per household. Overseas subscribers are regrettably not currently eligible for the free gifts included in our offers.
The free gift with a subscription is subject to change if a limited supply is available, as stipulated in the terms and conditions, for all our offers. If we reach the limit for a particular gift we will endeavour to replace this with a similar item of the same value. If, however, you genuinely feel you have received the wrong gift please use the 'Send Us Your Query' tab below.
The free gift will always be sent to the person who purchased the subscription so you can choose whether to give this to the recipient of the subscription or keep it yourself!. Please allow up to 28 working days for delivery. If you don't receive the gift after 28 working days please contact us. We will send you an email when the gift has been despatched from our warehouse. Overseas subscribers are regrettably not currently eligible for the free gifts included in our offers.
If you don't receive your gift after 28 working days of purchasing your subscription please contact our customer service team on hearst@subscription.co.uk or(UK) 0844 8481601. We will send you an email notification when the gift has been despatched.
Yes - we deliver all our titles overseas. To purchase an overseas subscription click on the magazine you want, select whether you want digital/bundle/print and then select your country on the price page which will then display the current offers for that magazine for an overseas subscriber. Please note, overseas delivery will take longer than UK delivery, so please allow an additional two weeks to receive your overseas copies. Don't forget, you can also subscribe to our digital version of the magazine which means you don't have to wait for delivery and you save money too
Yes, you can transfer to an overseas subscription by using 'Send Us Your Query'. Please note, due to overseas delivery charges, your subscription price will be in line with our overseas rates.
All communication will be sent to you to pass on if you wish. Please note, if you purchase a digital subscription or bundle, you will receive instructions in your confirmation email and you will need to forward this to your gift subscription recipient in order for them to activate their digital subscription. At the point of placing an order, you will also have the option to send an e-card to notify your recipient.
Sorry to hear you wish to cancel your subscription. However, you can cancel your subscription at any time subject to the terms and conditions, please contact us and we'll assist you further. If you paid for your subscrption by Direct Debit this may be cancelled at any time, however depending on when you cancel, you may continue to receive monthly issues until the end of your last payment period. To cancel please contact us through the 'Send Us Your Query' section and we will respond to your request via email. If a gift is included as part of the subscription offer, we reserve the right to request the return of the gift in the event of an early cancellation of the subscription.
If you paid for your subscription by Direct Debit this may be cancelled at any time, however depending on when you cancel, you may continue to receive monthly issues until the end of your last payment period. To check when your last issue will be mailed, please see the tab 'Manage Orders'.
You should have a bespoke URL for this promotion, you'll need to simply follow the steps and enter your unique code activate your subscription.
In the first instance, please refer to your confirmation email sent from Tesco which should include a unique URL and voucher code. Please enter the voucher code in the box provided via this URL www.hearstmagazines.co.uk/tesco. Your voucher can only be redeemed online.
All of our magazines are currently available on both Apple and Google Play apps.
Unforunately, if you are a current print subscriber it doesn't include a digital edition unless you have a print and digital subscription package.
If you subscribed via hearstmagazines.co.uk, you would have received a confirmation email from us with a link directing you to activate your account. If you can’t find the email original email we sent. Please contact us and we’ll send this to you, once we verify your subscription. If you bought your subscription from directly through one of our magazine apps, you need to click app store purchases.
The latest digital issue should be available on the same day and/or at the same time as the print copies arrives in the shops. Occasionally some titles go live after this date, but usually only by a day or two.
For digital help please go to https://www.hearstmagazines.co.uk/digitalfaq.
Your first issue would have been communicated to you at the time of ordering will normally start with the next available issue unless specified otherwise. Please allow up to six weeks for delivery of the first subscription issue for both UK & Overseas delivered subscriptions. We will also send you an email to let you know that your issue issue is on its way, if we have your email address.. All future delivery dates can be viewed here.
We make every effort to ensure all our issues arrive promptly, but sometimes they can be delayed or go missing. If your magazine doesn't arrive 5 days after the delivery date please contact us via the 'send us your query' tab. Delivery dates can be found here. If your issue hasn't arrived after 5 days, our customer service team will check your address details and arrange for a replacement copy to be sent to you straight away.
If this occurs please contact us via the 'send us your query' tab. One of our agents will arrange for a replacement copy to be sent to you straight away.
The easiest way to update your address and personal details is within the 'My Account' tab.
Unfortunately covermount gifts are not available to subscribers.
If you're a subscriber and would like to opt in for the pattern, please register here. You will automatically receive all future patterns with your issue of Prima.
Please 'Send Us Your Query' and we will send you your pattern as soon as possible.
It can take up to 5-7 working days for a delivery. If your delivery hasn’t arrived within 10 days, please use 'Send Us Your Query'.
It can take up to 5-7 working days for the delivery to reach you. If your delivery hasn’t arrived within 10 days, please use 'Send Us Your Query'
If you would like to send a personalised e-card to the recipient, please click here. You will need to select the magazine you are gifting and select your chosen e-card design. You can choose to send the e-card immediately or schedule if for a set date. Once the e-card has been sent, it will be delivered to the recipient's inbox on the chosen date.
Delivery takes approximately 7-10 working days from placing the order. You will be notified via email when your Beauty/Grooming Box has been despatched from our warehouse. If your delivery hasn’t arrived within 10 working days, please contact us. Please note, if you've purchased during a pre-sale period, then your box will be despatched on the launch date as stated on the offer.
Yes, once an order is dispatched, you will be sent a dispatch email to notify you.
If an item is damaged, please send a photograph of the item and packaging to beautyboxes@subscription.co.uk stating your full name, order number and description of damage. Once we receive your request our Customer Service team will then be able to assist you and provide a suitable solution.
If an item is missing, please email beautyboxes@subscription.co.uk stating your full name and a description of what you believe to be missing. Once we receive your request our Customer Service team will then be able to assist you and provide a suitable solution.
Due to Covid-19 we are facing staff shortages and so there may be delays with calls being answered.
Hearst Subscriptions
UK: 01858 438838
International: +44 (0) 1858 438838